ITIL 4 foundation fast track

Goal of the course

This two-day training is intended for people who have already followed an ITIL® V3 foundation training and / or have completed the corresponding ITIL® V3 certification. You already have insight into how IT organizations can use the ITIL® service management framework to optimally align their services, processes, people and technology with the business strategy and customer needs. During this course, we will explain the differences with the new version ITIL4®. The main driver is ‘the fourth industrial revolution’: digitization, Internet of Things and new ways of working within IT service management that are much more "lean" and "agile".

Course content

- What's new in IT Service Management?
- What's new in ITIL?

- Key concepts of Value creation
- Key concepts of Service relationships:

  • service co-creation
  • service offering
  • service provision
  • service consumption
  • relationship management

- The 4 dimensions of service management:

  • Organizations and people
  • Information & technology
  • Partners & suppliers
  • Value streams & processes

- The service value chain
- Continual improvement
- The general management practices
- The service management practices
- The technical managmenent practices

prerequisites

You have in the past followed an ITiL V3 foundation training.

Certification

You can take the formal foundation exam at the end of the third training day. It is a 40-question multiple choice exam. The passing rate is 26 right answers to 40.
The exam is webbased. You can use your own laptop.

Scheduled courses

You can find the overview of scheduled open courses here.

If you are interested in an inhouse training contact us.