Digital & IT Strategy
This module explores the use of the ITIL framework to support organisations on their digital transformation journey. ITIL DITS (Digital & IT Strategy) provides a structured and flexible approach for addressing service management challenges and utilises the potential of modern technology to achieve the most value from digital.
The module enables IT and digital leaders to influence and drive strategic business decisions, by helping them to:
Create an appropriate digital strategy aligned to the wider business goals
Understand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy, adapting processes and even repurposing entire business models
Explore the use of the ITIL 4 framework to support organizations on their digital transformation journey, addressing service management challenges and utilizing new technology.
The module also covers how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges.
You need a certification of ITIL4 foundation and a three years experience in IT-management.
During the course there is a case study with some questions that you have to solve. At the end there is a formal certification with 40 multiple choice questions. You need a score of 28 to 40.